Alerts

Overview

On Saturday, May 4, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, May 3, 2024, ITS will update the certificate on the Wi-Fi client authentication system.

Benefit: The current certificate utilized on the Wi-Fi authentication system will expire soon, and not replacing it may cause an interruption of service.

What Can You Expect

Wi-Fi clients may receive a new certificate notification message. Before the Wi-Fi connection is established, users must accept the new certificate when prompted.

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.

What Can You Expect

This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a crucial downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). This downtime will occur on Friday, April 26th, from 8:00 p.m. to midnight. The Chancellor's Office will be working diligently to apply a maintenance pack upgrade.

Benefit: This upgrade will bring about a host of bug fixes found in Financial Aid Regs 2 packet.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS is renewing the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. The end users or clients should NOT experience any issues directly with their connectivity to SFSU resources. We have coordinated with the service owners on this change.

Benefit

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

What Can You Expect

End users or clients should not experience issues with their connectivity to SFSU resources.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office, along with Unisys and AWS (Amazon Web Services), has scheduled an emergency downtime maintenance window for both campus PeopleSoft platforms (Campus Solutions (CS) and Human Resources (HR)). The downtime will occur on Friday, April 26th, from 5:00 p.m. to 5:30 p.m. while they work on patching a fix to resolve a connection timeout error.

Benefit: This patch will resolve connection timeout errors that users are experiencing in Campus Solutions and Human Resources after AWS migration.

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CPaGE Quick Admit
• E-TRAC
• Gator Scheduler
• HR Self-Service

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.