Campus Telephone System Migration Scheduled for Thursday, June 23, 2016

The VoIP phones (197 lines) and  voicemail services in the library will be migrated from CENIC to NEC on Thursday, June 23, 2016 from 06:00 AM to 06:00 PM. Phone and voicemail services in the library will be down/interrupted and restored gradually as the phones are migrated. Public Safety will have security coverage in the library during those hours.  

For More Information, please contact ITS Help Desk at service@sfsu.edu or 415-338-1420.

Campus Telephone System Migration Scheduled for Saturday, June 4th, 2016

Information Technology Services (ITS), Telecommunications team will replace the NEC RDS telephone system, which has served the campus for 32 years, with the NEC SV9500 (back-up telephone system). The system migration will start at 8:00am and is expected to be completed by 10:00am. During the transition, a majority of the single-line phones on the main campus will be impacted and a planned outage is anticipated. Included in the migration are phones in classrooms, elevators, blue-light emergency, courtesy, parking lot, alarm and fax lines. Alarm lines may produce an audible sound during the migration and the condition may continue intermittently throughout the weekend as ITS conducts post migration testing. 

On Monday, June 6th, user should test dial tone, call forwarding, and voice mail and contact ITS Help Desk at service@sfsu.edu or 415-338-1420 should they experience issues.

Users will continue to use the same commands to set up call forwarding, initiate conference calls and call transfers.

Protect your computer and data


Cyber threats put SF State’s data at risk, including your personal information. SF State will never ask you to share your password.

You can help to protect the University as well as yourself. Here are seven important areas to review for safer and more secure computing.


San Francisco State University is committed to respecting and protecting the security and privacy of information it creates, uses, transmits and stores in accordance with applicable laws and regulations as well as reasonable business judgment, discretion, and common sense.

Please review and follow SF State’s IT and security policies. To learn how to protect your computer and personal information, visit the links above.

If you have any questions, or need assistance determining if a message is legitimate please contact the Information Technology Services Help Desk (service@sfsu.edu, 415/338-1420).


Message sent to faculty, staff and students on 1/31/14.