Aug. 16, 2016 - Network Access Control (NAC) in public spaces

On August 16, 2016, Network Access Control (NAC) will start requiring devices that connect to the campus wired network in public spaces to authenticate. Current employees will use their SF State ID and password to login. NAC will not affect classrooms, labs, or offices. NAC is needed to resolve an audit finding that identified access control was missing from wired outlets in public spaces.

Users of wired devices in public spaces will need to install software to configure their computer to prompt for login credentials. The software can be installed in advance, or from a Web page browsers will be re-directed to when connecting to a wired network connection that uses NAC. The software requires administrator access to install.

For more information about NAC, including a list of affected locations, please visit:

If you have any questions or need assistance please contact the ITS Service Desk at or 415/338-1420.

August 12, 2016 - SF State Global Login / Shibboleth Upgrade

Information Technology Services (ITS) will upgrade the SF State Global Login used by Single-sign-on (SSO) from Shibboleth Identity Provider (IdP) version 2 to 3 on August 12, 2016 at 7:30am (previously scheduled on August 15). The upgrade is necessary for SF State’s Shibboleth Identity Provider to receive patches and security updates.

UPDATE: Following the upgrade some users are seeing a Single-sign-on (SSO) Global Login Error when they try to access SF State services that use Shibboleth. This is caused by cached browser data and can be resolved by clearing the browser cache. Instructions to clear browser cache can be found here:

If you have any questions or need assistance please contact the ITS Service Desk at or 415/338-1420.

Aug 16, 2016 - Virtual Private Network Upgrade

Information Technology Services is upgrading its Virtual Private Network (VPN) service on August 16, 2016 to improve the reliability and security of this system. Key benefits include:

  • Controlled access through group membership
  • Secure, two-factor authentication for users with access to Level 1 data (a requirement from recent Information Security audit finding)

The new VPN service can be accessed at Users will be required to select their respective VPN group when logging in. Users with access to restricted services will additionally need to use Duo two-factor authentication.

To learn more about this upgrade, please see the Virtual Private Network (VPN) Guide and Duo Authentication Guide.

If you have any questions, please e-mail

Aug 1, 2016 – SF State Drupal Websites Migrated to Pantheon Hosting

Information Technology Services (ITS) has successfully migrated approximately 200 websites from Acquia hosting to Pantheon container based hosting. The primary intention was to move away from multi-site architecture which presented several roadblocks for scalability and maintainability. The migration was done with minimal to no disruption for the site owners and was completely transparent to the end-users. Key benefits of the move to Pantheon:

  • Reliable – Eliminates single points of failure
  • Scalable – There is no technical limitation on scaling
  • Flexible – Gives colleges the ability to do custom work without impacting the shared Drupal code base
  • Less maintenance – Eliminates the need to host local demo – everything has moved to the cloud

To learn more about Drupal at San Francisco State University, please visit Drupal at SF State.
If you have any questions, please email


Jul 15, 2016 - Library Voice Over IP (VoIP)

Information Technology Services (ITS), has successfully migrated the VoIP phones (197 lines) and voicemail services in the library from CENIC to NEC system. 

Staff in the library are encouraged to contact ITS Help Desk at or 415-338-1420 if they experience any phone and voicemail issues.

Jun 4, 2016 – Back-up Telephone System

Information Technology Services (ITS) has successfully migrated the NEC RDS telephone system, which has served the campus for 32 years, with the NEC SV9500 (back-up telephone system). Included in the migration are 2600 single line phones in classrooms, elevators, blue-light emergency, courtesy, parking lot, alarm, and fax lines.

Staff are encouraged to contact the ITS Help Desk at or 415-338-1420 if they experience any issues.

May, 2016 – Campus WiFi Enhancements

Information Technology Services (ITS) has completed the first phase of a multi-phased project to upgrade campus WiFi. To date, 300 new access points have replaced 110 end-of-life access points throughout the campus. Enhanced WiFi can be found in the following locations:

  • Burk Hall
  • Humanities
  • The Student Services building
  • The Library
  • The Downtown Center
  • Corp Yard
  • Creative Arts
  • Seven Hills Conference Center
  • Housing Towers conference rooms

Further upgrades will be completed by October, 2016. If you have any questions, please e-mail