System Status

This project will improve communication with end users during service disruptions, enhance transparency around service availability, and reduce support overhead by offering a self-service status portal. The project will be executed in three phases: identifying the services and dependencies to be displayed, configuring and deploying the manual status update workflow in ServiceNow (including integration with Incident and Change Management), and finally, automating status updates through integrations with existing monitoring tools such as Nagios, Statseeker, and cloud-based service monitoring platforms.

This system status functionality will focus specifically on enterprise-level IT services that impact broad campus populations, such as email, network access, learning platforms, and authentication services. It will leverage native capabilities within the ServiceNow platform to ensure sustainability, avoid custom development, and align with IT Service Management best practices. Once complete, the status page will offer a more streamlined communication channel for outages and maintenance windows, support more informed decision-making for IT leadership, and improve the overall service experience for end users.