Wireless Network Guide

 

How do I login?

Only current students, staff and faculty can log in to the SF State wireless system. You will need your SF State ID number and password.

  1. Connect your computer to the SFSU network using your computer's wireless manager.
  2. Open a Web browser (Firefox, Internet Explorer, Safari).
  3. The browser will be automatically directed to the wireless login page. Enter your ID number and password in the required fields.
  4. Click Log In. If popups are enabled for the SF State domain, you will see a new window with a logout link.
  5. Use your internet dependant applications such as Web browsing, email, etc.

 

How do I logout?

  1. If popups were enabled when you logged in, you will have a browser window with a logout link. Click the link to logout.

- or -

  1. Open a Web browser and navigate to: https://wireless-lc1.sfsu.edu/cgi-bin/login?cmd=logout
  2. Click the logout link. If you do not see the 'Logout Successful' message go on to step 3.
  3. Open a Web browser and navigate to: https://wireless-lc2.sfsu.edu/cgi-bin/login?cmd=logout
  4. Click the logout link.

 

What campus locations have wireless access?

Outdoors

The main Quad (large grassy outdoor area between the Student Center and the Business building), the outdoor area between the new Humanities building and the Student Center and the grassy area between Burk Hall and the Fine Arts building have campus wireless access.

Indoors

Access points are installed at the following locations:

  • Downtown Center
  • Pacific Plaza 7th Floor
  • Library Annex
  • Burk Hall
  • Business Building
  • Hensill Hall
  • Humanities Building
  • Psychology Building
  • Student Services Building
  • Student Union 1st Floor
  • Student Union Jack Adams Hall
  • Student Union Rosa Parks
  • Student Union Upper and Lower Terraces
  • Student Union Mezzanine
  • New Children's Campus
  • Creative Arts McKenna Theatre
  • Creative Arts Building by Rooms 3, 40, 116, 119, 200, 260
  • Fine Arts Building by Rooms 140A and 160
  • HSS 1st Floor by Rooms 116, 127 and 144
  • HSS 2nd Floor by Rooms 209, 288, and 290
  • HSS 3rd Floor by Room 345
  • Science 1st Floor Faculty Hallway and by Rooms 145 and 167
  • New Admin 1st Floor, 2nd Floor, and 4th Floor Hallways
  • New Admin 5th Floor
  • Old Admin 1st Floor
  • Old Admin 2nd Floor DoIT Area
  • Gym 1st Floor
  • Physical Therapy Trailer
  • Corp Yard Capital Planning/Facilities Building
  • Corp Yard Central Plant
  • Department of Public Safety (Corp Yard)

The ability to connect to an access point will vary depending on the distance from the point, obstructions/signal interference, and the number of users trying to simultaneously connect. The access point infrastructure is being actively upgraded to provide greater access throughout campus.

 

Wireless FAQ

Guest access

Wireless services are generally available only to current students, faculty and staff. However, guest access is available for special events. Guest accounts must be sponsored by a faculty or staff member and should be requested at least seven business days prior to the event. To request guest access, e-mail helpdesk@sfsu.edu with the following information:

  1. Sponsored Program / Event Name:
  2. Sponsor's Name and Title: 
  3. Sponsor's Department:
  4. Sponsor's Contact Information (e-mail address and phone number): 
  5. Duration of the wireless access (Start Date and End Date):
  6. Number of guests who need wireless access:

 

Supported wireless cards

The campus wireless network will support any WiFi compatible 802.11g or 802.11n wireless cards. (Support for 802.11b was discontinued on January 6, 2014.)

 

Can I roam between hotspots?

The SF State wireless network allows for roaming between hotspots.

 

Is there a limit to the time I can stay connected to the wireless network?

Currently there is a two hour time limit. You will need to re-login every two hours.

 

Is printing possible while using the Wireless Network on Campus?

Printing is unavailable when connected to the wireless network on campus.

 

Is the SFSU wireless network secure?

The SF State wireless logon procedure is secure. However, traffic on the SFSU wireless network is not encrypted. Traffic you send and receive over the SFSU wireless network is visible to any other person with a computer and an 802.11g/n wireless card. We recommend that you use applications that encrypt data for security. (E.g., you should only read and submit confidential data through secure web pages (https not http), use SSH rather than telnet, use secure FTP rather than FTP, etc.)

 

I use Linux. Can I still use SFSU's wireless network?

If your laptop or mobile device has WiFi certified 802.11g or 802.11n wireless capabilities (most wireless enabled laptops fit this description) and your web browser supports SSL, then you should be able access the SF State wireless network.

 

Do I need to logoff when I am finished?

We recommend you logoff when finished with your wireless session. You will be logged out automatically if any of the following occur:

  • You turn off your computer for more than 15 minutes
    Leave the radio range of all campus hot spots for more than 15 minutes
    You are logged in for more than 2 hours

 

What is the SSID?

The SSID (Service Set Identifier) is SFSU. Make sure to use all uppercase letters when entering the SSID.

 

Troubleshooting

Login Not Working

If you are unable to log in to the SFSU wireless network, try the following:

  1. Change your SF State password and try logging in again.
  2. Check your SF State e-mail and verify that you have not received any notices that your wireless account has been locked for violations such as virus activity.
  3. Submit a Help Desk service request.

 

My Wireless Card Won't Work

Make sure your wireless card is based on the IEEE 802.11g or 802.11n standard. Check the web site of the manufacturer of your wireless card for updated software and/or firmware drivers for your wireless card. If the manufacturer provides newer software and/or firmware updates for your wireless card DoIT recommends you download and install the software/firmware. DoIT also recommend you keep your Windows and/or Macintosh operating systems current and install critical and security updates as well as software related to your wireless card.

 

I Woke My Computer from Sleep Mode and Cannot Connect to the Wireless Network

Computers frequently disconnect from wireless when entering a Sleep or Hibernation mode. Re-login after waking the computer.