@mail Student E-mail Guide

 

About @mail

How do I ...

Troubleshooting

Policies

Account limits

 

About @mail

  • Each @mail account offers 10 GB of e-mail storage.
  • @mail accounts have the e-mail address @mail.sfsu.edu.
  • @mail accounts can be setup to forward e-mail to another account.

 

How do I ...

 

Reset my password

  1. Go to the SF State Password Services page.
  2. Enter your SF State ID and click Login.
  3. Verify your birthday and click Next.
  4. Answer your authentication questions and click Submit Answers. NOTE: If you are unable to answer your authentication questions, contact Student Services for a reset code at 415.338.2350.
  5. Click Change Password.
  6. Enter your new password twice. (You may use your existing password but it is strongly recommended you change it to enhance security.)
  7. Click Next. If your passwords do not match or meet complexity requirements, try again.
  8. Click Logout.

This will change your SF State password which is used by @mail. It is not recommended to use the @mail Options > Change your password feature as it will only change your @mail password.

 

Web login

  1. If you have a Microsoft Live or Hotmail account you must be logged out of it.
  2. Navigate to http://live.sfsu.edu
    @mail can also be accessed from SF State's homepage:
    a. Navigate to www.sfsu.edu
    b. At the top menu bar, click on Login
    c. Under E-mail, click on @mail student
  3. Enter your full e-mail address (e.g., jdoe@mail.sfsu.edu) or SF State ID number.
  4. Enter your SF State password.
  5. Click Sign in.
  6. NOTE: To sign out of @mail, you must click Sign Out and close the Web browser.

 

Check @mail e-mail using a client or device

Using Microsoft Outlook

Microsoft Outlook will auto-configure your account settings when the Exchange account type is selected and your e-mail address and password are entered into the account dialog box. To access the account dialog box:

  • Outlook 2010, 2011, and 2013 first use: the account setup dialog will open automatically the first time Outlook is opened, select the account type Exchange and enter your e-mail address and password when prompted.
  • Outlook 2010 and 2013: Control Panel > Mail > Profiles (you can then either create a new profile or edit an existing one).
  • Outlook 2011: Open Outlook and select Outlook > Preferences > +, select Exchange as the account type.

Using a 3rd party e-mail client

  1. Sign in at http://live.sfsu.edu
  2. From the mail view, select Options > See All Options...
  3. Select Settings for POP, IMAP, and SMTP access...
  4. Use the provided settings to configure your client

Using an iPod/iPhone/iPad

  1. On the device, go to Settings > Mail, Contacts and Calendars.
  2. Select Add Account.
  3. Select Microsoft Exchange.
  4. Complete the following fields:
  5. Click Next.
  6. Select Continue if prompted for server verification.
  7. If the Server field appears blank, enter outlook.office365.com.
  8. Click Next.
  9. Select the items you would like to sync by turning the Mail, Contacts and Calendar items on/off.
  10. Click Save.

 

Forward @mail e-mail to another address

E-mail can be forwarded to any e-mail address by signing in to @mail.

  1. Sign in at http://live.sfsu.edu.
  2. From the mail view, select Options > See All Options....
  3. Select Forward your e-mail.
  4. Enter the address you want to forward your e-mail to in the Forward my email to: field.  It may be necessary to scroll down the page to see it.
  5. Verify the Keep a copy of forwarded messages in Outlook Web App checkbox is unchecked.
  6. Click on Start Forwarding.
  7. To return from the Options page to the mail view click on My Mail
  8. Test by sending a message to your @mail.sfsu.edu address.  It is best to not send the test message from the account you are forwarding to.  Some mail services, e.g., Gmail, will not show the forwarded message if the message was sent from the same account it is forwarded to.

*Note: Your e-mail account provides 10GB of storage. It is not recommended that you leave a copy of your messages on the local server if you choose to forward your e-mail (e.g., Do not check 'Keep a copy of forwarded messages in Outlook Web App').

 

Get an @mail account

How do I get a @mail account?

@mail accounts can be requested by students from: www.sfsu.edu/email

How long can I keep my @mail account?

@mail accounts are not deleted and can be retained indefinitely.

Will faculty and staff have @mail accounts?

Faculty and staff @mail accounts will be available in the future, but are not available at this time.

 

Make changes to @mail accounts

How do I change the name displayed in the e-mail directory?

To change the first and middle names displayed in the e-mail directory visit: www.sfsu.edu/email. To change your last name contact Student Services (students) or Human Resources (staff and faculty).

How do I change my account name?

Account names are not customarily changed. For exceptions submit a service request to open a ticket requesting your account name be changed.

How do I request my account be closed?

The Registrar's Office requires that all current SF State students have an SF State e-mail account. For all others, submit a service request to open a ticket requesting your account be closed.

 

Using @mail light

If you have low vision and use a screen reader or high contrast settings, you can select the blind and low vision experience to optimize viewing. This setting can be set as the default the first time you login. If you need to change the setting after your first login:

  1. Sign in.
  2. Select Options.
  3. Select Settings and then the General tab.
  4. In the 'Accessibility' section, check or uncheck Use the blind and low vision experience.

 

Access other Microsoft services

Students with an @mail e-mail account have access to Microsoft's other online services, including SkyDrive and Messenger. When your e-mail account is created, an additional Microsoft user account with the same username will be created for accessing these services. However, this second account does not use your SF State password and is not administered by SF State.

 

Before using your second account to access Microsoft's other services, reset your Microsoft password at https://account.live.com/ResetPassword.aspx.

 

To access your Microsoft account services, login at https://skydrive.live.com using your SF State e-mail address and your Microsoft password.

 

For assistance with your Microsoft account, please contact the Microsoft Help Center. To reset your Microsoft password, visit  https://account.live.com/ResetPassword.aspx. If you need to reset your SF State account password, visit SF State Password Services.

 

Troubleshooting

Turn conversation mode on/off

  1. Sign in to @mail.
  2. Find the text 'Arrange by:' and click the blue / link word next to it (e.g., Date, From, To, Size, Subject, etc.).
  3. At the bottom of the pop-up list, check or uncheck Conversation.

 

Change the time zone

  1. Sign in to @mail.
  2. From your Inbox click Options.
  3. Select Settings > Regional.
  4. Change the date/time for the appropriate time zone.
  5. Click Save.

 

Get help with @mail

 

Mailbox is over quota

If your mailbox reports that it is over quota, follow the instructions for Checking e-mail Using an e-mail client to set up a third party e-mail program such as Outlook, Mac Mail or Thunderbird. Use the third party program to delete or move messages from your account.

 

Log in if I already have a Windows Live or Hotmail account

  1. Make certain you are logged out of your non-SF State Windows Live or Hotmail account.
  2. Sign in at http://live.sfsu.edu using your SF State ID number or e-mail address (e.g., jdoe@mail.sfsu.edu) and password.
  3. If the login is set to store your ID, click Sign in with a different Windows Live ID to enter a different one.

 

Policies

Names and e-mail addresses are listed in the directory unless an individual has a restricted record. Microsoft's privacy practices are available from: http://privacy.microsoft.com/en-us/default.mspx

Questions regarding restricted record requests should be directed to the Registrar's Office.

For more information see: Student E-mail Policy

 

Account Limits

Microsoft’s @mail service has a number of documented limits that, when exceeded, will result in account suspension for 24 hours. This feature is intended to limit the impact of e-mail abuse.

Recipient limit: The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields. A public group is counted as a single recipient: 100 recipients

Message rate limit: The maximum number of e-mail messages that can be sent from a single Outlook Live e-mail client per minute. The client is identified by its IP address: 30 message per minute

Recipient rate limit: The maximum number of recipients that can receive e-mail messages sent from a single Outlook Live e-mail account per day: 500 recipients per day